Tricia and Nigel chat about the changing nature of client service, and the impact it is having on the community.
In the past, client service was personal. It gave people the opportunity to have conversations and share their experience and feelings.
Nowadays, so many things are becoming automated, to bring efficiencies that improve profit and outcomes.Â
Is this approach, affecting an organisation / government / business’s ability to truly live their values in relation to human care, wellbeing, and connection?