Our Policies, Terms and Conditions
Our Policies and Governance Statements
The statements we make on this page guides the way we operate including our terms and conditions.
Go to: Privacy | Website Terms
Our purpose:
To support each person to discover all of who they are, bring their heart-led authentic self, and live with deep happiness and inner peace.
Our vision:
A more caring and thriving world.
Our way:
Using Real Time Heart-Based (RTHB) approaches and principles within the services, projects, programs and courses.
We see the unique you, your gifts and skills, you matter.
The RTHB principles are based on recognising that moments matter, nothing is permanent and all is part of an ongoing cycle.
The Heart-Based principles are based on connecting with your senses and heart-wants, where kindness and hope prevails, as distinct from many current world systems and circumstances.
Moving towards:
Practicing ‘seeing, feeling, doing, differently’ to better navigate the challenges, issues or situations that present in life, towards care for you and the whole; in your time and unique way. Acknowledging only your unique lived experiences
Scope:
Individuals, organisations, families, communities, teams, schools
Our purpose:
To support each person to discover all of who they are, and bring their heart-led authentic self, and live with deep happiness and inner peace.
Our vision:
A more caring and thriving world.
Our way:
Using Real Time Heart-Based (RTHB) approaches and principles within the services, projects, programs and courses.
We see the unique you, your gifts and skills, you matter.
The RTHB principles are based on recognising that moments matter, nothing is permanent and all is part of an ongoing cycle.
The Heart-Based principles are based on connecting with your senses and heart-wants, where kindness and hope prevails, as distinct from many current world systems and circumstances.
Moving towards:
Seeing, feeling, doing, differently to better navigate the challenges, issues or situations that present in life, towards care for you and the whole; in your time and unique way. Acknowledging only your unique lived experiences
Scope:
Individuals, organisations, families, communities teams, schools
Our Privacy Policy
Real Time Heart-Based (RTHB) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act) which governs the way we collect, use, disclose, store, secure and dispose of your Personal Information. You can obtain a copy of the APPs from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is personal information and why do we collect it?
Personal Information is information or an opinion that identifies an individual that we may collect eg names, addresses, email addresses, phone and facsimile numbers etc. We may obtain this information in many ways including interviews, correspondence, by telephone, by email, via our website https://realtimeheart-based.com, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. Where appropriate and where possible, we will explain to you why we are collecting the information and how we plan to use it. You may unsubscribe from our mailing/marketing lists at any time by selecting ‘unsubscribe’.
Sensitive information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information
It will be used by us only with your consent; or where required/ authorised by law for:
• the primary purpose for which it was obtained
• a secondary purpose that is directly related to the primary purpose
Third parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. Your personal information is accessible via your login or you may contact us in writing. RTHB will not charge any fee for your access In order to protect your Personal Information we may require identification from you before releasing any requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
PO Box 3389, Rundle Mall, SA 5000, Australia
info@realtimeheart-based
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act) which governs the way we collect, use, disclose, store, secure and dispose of your Personal Information. You can obtain a copy of the APPs from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is personal information and why do we collect it?
Personal Information is information or an opinion that identifies an individual that we may collect eg names, addresses, email addresses, phone and facsimile numbers etc. We may obtain this information in many ways including interviews, correspondence, by telephone, by email, via our website https://realtimeheart-based.com, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. Where appropriate and where possible, we will explain to you why we are collecting the information and how we plan to use it. You may unsubscribe from our mailing/marketing lists at any time by selecting ‘unsubscribe’.
Sensitive information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information
It will be used by us only with your consent; or where required/ authorised by law for:
• the primary purpose for which it was obtained
• a secondary purpose that is directly related to the primary purpose
Third parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. Your personal information is accessible via your login or you may contact us in writing. RTHB will not charge any fee for your access In order to protect your Personal Information we may require identification from you before releasing any requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
PO Box 3389, Rundle Mall, SA 5000, Australia
info@realtimeheart-based
Our Website Terms of Use
This website (Site) is operated by Real Time Heart-Based ABN 88974965884 (we, our or us). It is available at: https://realtimeheart-based.com/ and may be available through other addresses or channels.
Consent
By accessing and/or using our Site, you agree to these terms of use and our Privacy Policy.
Terms
Please read these Terms carefully and immediately cease using our Site if you do not agree to them.
Variations:
We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our Site. We recommend you check our Site regularly to ensure you are aware of our current terms. Materials and information on this Site (Content) are subject to change without notice. We aim to keep our Site up-to-date, however. we are not liable if any Content is inaccurate or out-of-date.
Licence to use our Site
We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Site in accordance with these Terms. All other uses are prohibited without our prior written consent.
Prohibited conduct
You must not do or attempt to do anything: that is unlawful; prohibited by any laws applicable to our Site; which we would consider inappropriate; or which might bring us or our Site into disrepute, including (without limitation):
Consent
By accessing and/or using our Site, you agree to these terms of use and our Privacy Policy.
Terms
Please read these Terms carefully and immediately cease using our Site if you do not agree to them.
Variations:
We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our Site. We recommend you check our Site regularly to ensure you are aware of our current terms. Materials and information on this Site (Content) are subject to change without notice. We aim to keep our Site up-to-date, however. we are not liable if any Content is inaccurate or out-of-date.
Licence to use our Site
We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Site in accordance with these Terms. All other uses are prohibited without our prior written consent.
Prohibited conduct
You must not do or attempt to do anything: that is unlawful; prohibited by any laws applicable to our Site; which we would consider inappropriate; or which might bring us or our Site into disrepute, including (without limitation):
- (a) anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual’s consent) or any other legal rights;
- b) using our Site to defame, harass, threaten, menace or offend any person or interfering with any user using our Site;
- (c) tampering with or modifying our Site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Site, including (without limitation) using trojan horses, viruses or piracy or programming routines that may damage or interfere with our Site;
- (d) using our Site to send unsolicited email messages; or
- (e) facilitating or assisting a third party to do any of the above acts.
- (f) copy or use, in whole or in part, any Content;
- (g) reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or breach any intellectual property rights connected with our Site or the Content, including (without limitation) altering or modifying any of the Content, causing any of the Content to be framed or embedded in another website or platform, or creating derivative works from the Content.
Your Agreement
You agree that you are solely responsible for all User Content that you make available on or through our Site. You represent and warrant that:
(a) you are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content (as contemplated by these Terms); and
(b) neither the User Content nor the posting, uploading, publication, submission or transmission of the User Content or our use of the User Content on, through or by means of our Site will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
We do not endorse or approve, and are not responsible for, any User Content. We may, at any time (at our sole discretion), remove any User Content.
Exclusion of competitors
You are prohibited from using our Site, including the Content, in any way that competes with our business.
Site Content
The Content is not comprehensive and is for general information purposes only. It does not take into account your specific needs, objectives or circumstances, and it is not advice. While we use reasonable attempts to ensure the accuracy and completeness of the Content, we make no representation or warranty in relation to it, to the maximum extent permitted by law.
Intellectual Property rights
Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our Site and all of the Content. Your use of our Site and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Site or the Content. You must not:
User Content
You may be permitted to post, upload, publish, submit or transmit relevant information and content (User Content) on our Site. By making available any User Content on or through our Site, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use the User Content, with the right to use, view, copy, adapt, modify, distribute, license, sell, transfer, communicate, publicly display, publicly perform, transmit, stream, broadcast, access, or otherwise exploit such User Content on, through or by means of our Site.
Third party sites
Our Site may contain links to websites operated by third parties. Unless expressly stated otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. You should make your own investigations with respect to the suitability of those websites.
Discontinuance
We may, at any time and without notice to you, discontinue our Site, in whole or in part. We may also exclude any person from using our Site, at any time and at our sole discretion. We are not responsible for any Liability you may suffer arising from or in connection with any such discontinuance or exclusion. Where we provide lifetime access it is our intention to do just that. However where circumstances make it impossible for us to continue we reserve the right to revoke the lifetime access.
Warranties and disclaimers
To the maximum extent permitted by law, we make no representations or warranties about our Site or the Content, including (without limitation) that:
(a) they are complete, accurate, reliable, up-to-date and suitable for any particular purpose; or that
(b) our Site will be secure.
(c) access will be uninterrupted, error-free or free from viruses;
You read, use and act on our Site and the Content at your own risk.
Limitation of liability
To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our Site and/or the Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that the Content is incorrect, incomplete or out-of-date.
Indemnity
To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.
Termination: These Terms are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.
Disputes
In the event of any dispute arising from, or in connection with, these Terms (Dispute), the party claiming there is a Dispute must give written notice to the other party setting out the details of the Dispute and proposing a resolution. Within 7 days after receiving the notice, the parties must, by their senior executives or senior managers (who have the authority to reach a resolution on behalf of the party), meet at least once to attempt to resolve the Dispute or agree on the method of resolving the Dispute by other means, in good faith. All aspects of every such conference, except the fact of the occurrence of the conference, will be privileged. If the parties do not resolve the Dispute, or (if the Dispute is not resolved) agree on an alternate method to resolve the Dispute, within 21 days after receipt of the notice, the Dispute may be referred by either party (by notice in writing to the other party) to litigation.
Severance
If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.
Jurisdiction
Your use of our Site and these Terms are governed by the laws of South Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in South Australia and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.
You agree that you are solely responsible for all User Content that you make available on or through our Site. You represent and warrant that:
(a) you are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content (as contemplated by these Terms); and
(b) neither the User Content nor the posting, uploading, publication, submission or transmission of the User Content or our use of the User Content on, through or by means of our Site will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
We do not endorse or approve, and are not responsible for, any User Content. We may, at any time (at our sole discretion), remove any User Content.
Exclusion of competitors
You are prohibited from using our Site, including the Content, in any way that competes with our business.
Site Content
The Content is not comprehensive and is for general information purposes only. It does not take into account your specific needs, objectives or circumstances, and it is not advice. While we use reasonable attempts to ensure the accuracy and completeness of the Content, we make no representation or warranty in relation to it, to the maximum extent permitted by law.
Intellectual Property rights
Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our Site and all of the Content. Your use of our Site and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Site or the Content. You must not:
User Content
You may be permitted to post, upload, publish, submit or transmit relevant information and content (User Content) on our Site. By making available any User Content on or through our Site, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use the User Content, with the right to use, view, copy, adapt, modify, distribute, license, sell, transfer, communicate, publicly display, publicly perform, transmit, stream, broadcast, access, or otherwise exploit such User Content on, through or by means of our Site.
Third party sites
Our Site may contain links to websites operated by third parties. Unless expressly stated otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. You should make your own investigations with respect to the suitability of those websites.
Discontinuance
We may, at any time and without notice to you, discontinue our Site, in whole or in part. We may also exclude any person from using our Site, at any time and at our sole discretion. We are not responsible for any Liability you may suffer arising from or in connection with any such discontinuance or exclusion. Where we provide lifetime access it is our intention to do just that. However where circumstances make it impossible for us to continue we reserve the right to revoke the lifetime access.
Warranties and disclaimers
To the maximum extent permitted by law, we make no representations or warranties about our Site or the Content, including (without limitation) that:
(a) they are complete, accurate, reliable, up-to-date and suitable for any particular purpose; or that
(b) our Site will be secure.
(c) access will be uninterrupted, error-free or free from viruses;
You read, use and act on our Site and the Content at your own risk.
Limitation of liability
To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our Site and/or the Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that the Content is incorrect, incomplete or out-of-date.
Indemnity
To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.
Termination: These Terms are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.
Disputes
In the event of any dispute arising from, or in connection with, these Terms (Dispute), the party claiming there is a Dispute must give written notice to the other party setting out the details of the Dispute and proposing a resolution. Within 7 days after receiving the notice, the parties must, by their senior executives or senior managers (who have the authority to reach a resolution on behalf of the party), meet at least once to attempt to resolve the Dispute or agree on the method of resolving the Dispute by other means, in good faith. All aspects of every such conference, except the fact of the occurrence of the conference, will be privileged. If the parties do not resolve the Dispute, or (if the Dispute is not resolved) agree on an alternate method to resolve the Dispute, within 21 days after receipt of the notice, the Dispute may be referred by either party (by notice in writing to the other party) to litigation.
Severance
If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.
Jurisdiction
Your use of our Site and these Terms are governed by the laws of South Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in South Australia and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.
Our Values and Approaches
Our values are based on caring for the self, others and the environment (planet), through:
- Deeper connection to the authentic self, others and the community
- Self-empowerment to freely move towards healing and thriving
- Transparency and integrity
Our approaches support our mission, vision and values by:
- supporting people to break cycles and become freer of burdens
- supporting people to invest their energy in what matters, not ‘fixing’ to ‘fit in’
- enabling people to discover truly who they are and what they bring
- taking the time for listening and noticing what matters
- building Emotional Wisdom for healing, growth and self-empowerment
- practicing self-care first and awareness towards improvement of the whole
- practicing alternative ways to navigate the world, that brings care to you, others and the planet
Our Intention for Fairness, Transparency and Improvement
We provide contact forms throughout the site, where as a visitor or client, you can connect with us to provide feedback, notify us when products and services do not meet your needs or to request a specific response. In these cases we will consider the issue and respond with kindness as well as meeting any legal requirements.
For each situation which arises, we see the opportunity to consider deeply, review, learn, see things differently, respond and improve.
We monitor the progress and effectiveness of our approaches anecdotally, and through questionnaires / feedback.
These are reviewed by the founders regularly and actions are taken to improve where needed. The changes we make are transparent/publicly available via content on our website.
Additionally we share outcomes of community activities via social media e.g. Knit a Care Square, Walk and Talk. Our events are shared via our events calendar and are open to all towards improved well-being. Our free podcasts are also available to all.
For each situation which arises, we see the opportunity to consider deeply, review, learn, see things differently, respond and improve.
We monitor the progress and effectiveness of our approaches anecdotally, and through questionnaires / feedback.
These are reviewed by the founders regularly and actions are taken to improve where needed. The changes we make are transparent/publicly available via content on our website.
Additionally we share outcomes of community activities via social media e.g. Knit a Care Square, Walk and Talk. Our events are shared via our events calendar and are open to all towards improved well-being. Our free podcasts are also available to all.